Returns & Exchanges

At 7Artisans, we strive for perfection in every lens, but if you are not completely satisfied with your purchase, we offer a 30-day return policy for items in original condition. Please ensure all optical equipment and accessories are returned in their original packaging to qualify for a full refund.

Return Process

• 1.
  Initiate Your Request

  Contact our support team with your order number and the specific reason for your return to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Carefully pack your 7Artisans lens and any included accessories in the original box, ensuring the RMA number is clearly written on the exterior of the shipping carton.

• 3.
  Ship the Item

  Send your package via a trackable shipping service to the address provided by our support team; we recommend insuring the shipment for the value of the optics.

• 4.
  Inspection and Refund

  Once our technical team verifies the condition of the equipment, your refund will be processed to your original payment method within 5-7 business days.